What payment methods does Nova Marketing accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer Buy Now, Pay Later options through providers such as Klarna, Afterpay, and Affirm. Gift cards and store credit can also be applied at checkout. All transactions are processed through secure, PCI DSS-compliant payment gateways.
How long does it take to process and ship my order?
Orders are typically processed within 1–3 business days after payment is confirmed. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Standard domestic shipping takes 5–8 business days, expedited shipping takes 2–4 business days, and express/overnight options are also available. Processing times may be slightly longer during peak seasons or promotional events.
What is your return policy and how do I initiate a return?
We offer a 30-day return window from the date of delivery for items in their original, unused condition with all packaging and tags intact. To initiate a return, contact our support team with your order number and reason for return. We will issue a Return Merchandise Authorization (RMA) number and provide instructions. Refunds are processed within 5–7 business days of receiving the returned item and are issued to the original payment method.
Do you ship internationally?
Yes, we ship to select international destinations. International shipping rates and available countries are displayed at checkout. Delivery for international orders typically takes 7–21 business days depending on the destination. Please note that customs duties, import taxes, and any applicable fees charged by the destination country are the sole responsibility of the customer. Nova Marketing is not responsible for delays caused by customs clearance.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and a direct link to track your package in real time. You can also log into your account on novamarketing.site and view your order status under “My Orders.” If your tracking has not updated within 48 hours of receiving your shipping confirmation, please contact our support team and we will look into it for you.
Are the products on Nova Marketing covered by a warranty?
Yes. All products sold through novamarketing.site are covered by our limited warranty, which protects against manufacturing defects under normal use. The standard warranty period is 90 days from the date of delivery, though select premium products carry extended warranty coverage of 6 months or 1 year — check the individual product listing for details. The warranty covers defects in materials and workmanship but does not cover damage from misuse, accidents, or normal wear and tear.
What should I do if I receive a damaged, defective, or incorrect item?
We sincerely apologize if this happens. Please contact us within 48 hours of receiving your order and provide your order number, a description of the issue, and clear photographs of the damaged or incorrect item and its packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you, including return shipping. Your satisfaction is our top priority and we aim to resolve all such cases as quickly as possible.
How do I know if a seller is an authorized Nova Marketing reseller?
Nova Marketing products are sold exclusively through our official website novamarketing.site and a limited number of authorized retail partners. To verify whether a specific seller is authorized, contact us at support@novamarketing.site with the seller’s name or listing URL and we will confirm in writing. Be cautious of significantly discounted prices or listings on third-party marketplaces, as these may indicate counterfeit or unauthorized products that will not be eligible for our warranty or return protections.
How does Nova Marketing protect my personal information and payment data?
We take data security very seriously. All data transmitted between your browser and our Website is protected by SSL/TLS encryption. Payment details are processed through PCI DSS-compliant gateways and are tokenized — we never store your full card number on our servers. We do not sell your personal data to third parties. For full details on how we collect, use, and protect your information, please review our Privacy Policy available on our Website.
Can I cancel or modify my order after it has been placed?
Orders can be cancelled or modified free of charge if they have not yet been processed or dispatched. Because we process orders quickly, cancellation or modification is only guaranteed within 1 hour of placing the order. To request a cancellation or change, contact us immediately at support@novamarketing.site or call +1 918 316 5599. If your order has already been shipped, you will need to follow our standard return process once you receive the item.
Do you use cookies on your website, and can I opt out?
Yes, we use cookies and similar tracking technologies to operate our Website, remember your preferences, analyze traffic, and deliver relevant marketing. You can manage your cookie preferences through the consent banner that appears when you first visit our site, or by adjusting your browser settings to block or delete cookies. Opting out of certain cookies may affect Website functionality such as saved cart items or login sessions. For full details, please refer to our Cookie Policy.
How can I get in touch with Nova Marketing customer support?
Our customer support team is here to help with any questions, concerns, or issues you may have. You can reach us through the following channels:
📧 Email: support@novamarketing.site 📍 Address: 8019 S Wheeling Ave, Tulsa, OK 74136 📞 Phone: +1 918 316 5599
No products in the cart.