At Nova Marketing, customer satisfaction is at the heart of everything we do. We take great pride in the quality of the products and services we offer, and we want every shopping experience with us to be a positive one. If for any reason you are not completely satisfied with your purchase, we are here to help and will do our best to make things right. Please read our Return & Refund Policy carefully to understand your options and how to proceed with a return or refund request.
1. Return Window
We accept returns within 30 days of the delivery date. If 30 days have passed since you received your order, we regret that we are unable to offer a return, exchange, or refund unless the item arrived damaged or incorrect. We encourage you to inspect your order as soon as it arrives so that any issues can be reported and resolved within the eligible timeframe. If you are unsure whether your item qualifies for a return, please do not hesitate to reach out to our support team and we will be happy to assist you.
2. How to Initiate a Return
To begin the return process, please contact us at support@novamarketing.site within 30 days of receiving your order. When reaching out, kindly include your order number, the reason for your return, and any relevant photos if the item is damaged or incorrect. Our support team will review your request and respond with detailed return instructions along with the appropriate return shipping address.
Please note that all returns must be sent by mail. We do not accept walk-in returns at this time. Unauthorized returns sent without prior approval from our team may not be accepted and could result in delays or ineligibility for a refund. We ask that you wait for confirmation from us before shipping your item back to ensure a smooth and successful return process.
3. Item Condition Requirements
To be eligible for a return and refund, all items must meet the following condition requirements at the time they are received back at our facility:
- Items must be unused and in their original, unaltered condition.
- Items must be returned in their original packaging, including any boxes, pouches, or protective cases they were shipped in.
- All original accessories, tags, cleaning cloths, and any included extras must be returned along with the item.
- Items must show no signs of wear, use, scratches, damage, or misuse.
We reserve the right to assess the condition of returned items upon receipt. Items that do not meet these condition requirements may be subject to partial refund, rejection of the return, or return of the item to the customer at their expense. We appreciate your cooperation in ensuring items are carefully packed and protected during return shipping to avoid any transit damage.
4. Return Shipping Fees
We understand that circumstances vary, and we have structured our return shipping policy to be as fair and transparent as possible.
Customer Remorse Returns: If you are returning an item because you changed your mind, selected the wrong size or style, or simply no longer want the product, the cost of return shipping will be your responsibility. Original shipping fees paid at the time of purchase are non-refundable in these cases. We recommend using a trackable shipping method for your return so you can monitor the delivery and ensure it reaches us safely.
Damaged or Incorrect Items: If your order arrives damaged, defective, or if you received the wrong item entirely, we sincerely apologize for the inconvenience. Please contact us within 7 days of delivery at support@novamarketing.site and include clear, detailed photos of the issue along with your order number. Once our team has reviewed and verified the damage or error, we will provide full return assistance at no additional cost to you and will arrange a replacement or full refund as appropriate.
5. Restocking Fees
We do not charge any restocking fees on returned items. When your return is approved and meets all condition requirements, you will receive your full refund without any deductions for restocking. We believe in transparent and fair policies, and hidden fees are not something we stand behind.
6. Refund Processing
Once we receive your returned item, our team will carefully inspect it to ensure it meets our return condition requirements. We will notify you by email regarding the approval or rejection of your refund request as soon as the inspection is complete.
If your return is approved, your refund will be processed and credited back to your original payment method within 10 business days from the date of approval. Please keep in mind that depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account. If you have not received your refund after 10 business days and it has not appeared in your account, please contact us and we will investigate the matter promptly.
If your return is rejected due to the item not meeting our condition requirements, we will notify you with the reason for the rejection. In such cases, we may offer to return the item to you or discuss alternative solutions at our discretion.
7. Exchanges
If you received a damaged or defective item and would prefer an exchange rather than a refund, please let us know when you contact us. We will do our best to accommodate an exchange for the same item, subject to availability. Exchange requests for customer remorse reasons, such as ordering the wrong size or color, are handled on a case-by-case basis and may require the customer to cover any shipping costs involved.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@novamarketing.site or call us at +1 229 483 4519. We process orders quickly, so cancellations can only be guaranteed if the order has not yet been dispatched. If your order has already shipped by the time you contact us, you will need to follow the standard return process outlined above once your item has been delivered.
9. Non-Returnable Items
Please note that certain items are not eligible for return or refund under any circumstances. These include:
- Items that have been used, worn, or show signs of use
- Items that have been damaged by the customer after delivery
- Items returned without their original packaging, accessories, or tags
- Final sale or clearance items marked as non-returnable at the time of purchase
- Items returned without prior authorization from our support team
If you are unsure whether your item falls into one of these categories, please contact us before initiating a return and we will clarify your eligibility.
10. Tips for a Smooth Return Experience
To help ensure your return is processed quickly and without any issues, we recommend the following:
- Contact us promptly within the 30-day return window — do not wait until the last day if possible.
- Keep your original packaging until you are sure you are satisfied with your purchase.
- Take photos of your item upon arrival, especially if it appears damaged or incorrect.
- Always wait for return authorization and shipping instructions before sending your item back.
- Use a trackable shipping method for your return and keep your tracking number safe.
- Pack your return securely to prevent any damage during transit back to us.
11. Contact Us
If you have any questions, concerns, or need assistance with a return or refund, our customer support team is always ready to help. Please do not hesitate to get in touch with us through any of the following channels:
Business Name: Nova Marketing
Phone: +1 229 483 4519
Email: support@novamarketing.site
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 546 James Deal Rd, East Dublin, GA 31027, USA
Website: https://novamarketing.site/
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