At Nova Marketing, we are committed to providing our customers with a safe, seamless, and convenient payment experience. We understand that security and flexibility are important when it comes to online transactions, and we have put in place trusted payment systems and processes to ensure every purchase you make with us is protected. Please read our Payment Policy carefully to understand the payment methods we accept, how your transactions are processed, and what to do if you encounter any payment-related issues.
1. Accepted Payment Methods
We offer a wide range of secure payment options to make checkout as easy and flexible as possible for all of our customers. Nova Marketing currently accepts the following payment methods:
Credit & Debit Cards:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
We are continuously working to expand our payment options to better serve our customers. Any new payment methods added in the future will be updated on this page and reflected at checkout. If you are unsure whether your preferred payment method is accepted, please contact our support team before placing your order and we will be happy to assist you.
All payments must be made in full at the time of purchase. We do not currently offer payment plans, installment billing, or deferred payment options unless explicitly stated as part of a specific promotion or partnership.
2. Payment Security
Your financial security is our top priority. All transactions placed on the Nova Marketing website are processed through trusted, industry-leading third-party payment providers that use advanced encryption and security protocols to protect your payment information at every step of the checkout process.
Nova Marketing does not store, retain, or have direct access to your complete payment card details, including your full card number, CVV, or bank account information. All sensitive financial data is handled exclusively by our secure payment processors in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Our website uses SSL (Secure Socket Layer) encryption technology, which ensures that all data transmitted between your browser and our website is fully encrypted and protected from unauthorized access. You can verify that your connection is secure by looking for the padlock icon in your browser’s address bar when browsing or checking out on our website.
We strongly recommend that customers always shop from a secure and private network connection and avoid using public Wi-Fi when entering payment information online. Nova Marketing will never ask for your payment details via email or phone.
3. Order Verification
For the security of both our customers and our business, some orders may be flagged for additional verification before they are processed and dispatched. This is a standard fraud prevention measure and does not necessarily indicate any wrongdoing on the part of the customer.
If your order requires additional verification, our customer support team will contact you directly using the email address or phone number provided at the time of checkout. You may be asked to confirm certain details about your order or payment method to help us verify the transaction.
We kindly ask that you respond to any verification requests promptly to avoid unnecessary delays to your order. Orders that cannot be verified within a reasonable timeframe may be cancelled and refunded. Nova Marketing reserves the right to cancel any order that raises significant security concerns, even after initial payment has been processed.
4. Currency
All prices displayed on the Nova Marketing website are listed in USD (United States Dollar). All transactions are processed and charged in USD regardless of your location or the currency displayed by your browser or device.
If you are using a payment method linked to a non-USD bank account or card, please be aware that your bank or payment provider may apply a foreign currency conversion fee or exchange rate at the time of transaction. Nova Marketing is not responsible for any additional charges applied by your bank or payment provider as a result of currency conversion. We recommend contacting your bank or card issuer in advance if you have any questions about potential conversion fees.
5. Failed or Declined Payments
If your payment is declined or unsuccessful at checkout, please do not panic — this is a common occurrence and can happen for a variety of reasons. Here are some steps you can take to resolve the issue:
- Double-check that all of your payment details have been entered correctly, including your card number, expiration date, CVV, and billing address.
- Ensure that your card or payment account has sufficient funds or credit available to cover the order total.
- Check that your card has not expired and that it is authorized for online or international transactions.
- Contact your bank or payment provider directly, as they may have flagged the transaction for security reasons or placed a temporary hold on your account.
- Try using an alternative accepted card if the issue persists.
If you continue to experience payment difficulties after trying the above steps, please contact our support team at support@novamarketing.site or call us at +1 229 483 4519 and we will do our best to assist you in completing your purchase.
Please note that a failed or declined payment means that no charge has been made to your account. However, in some cases your bank may place a temporary authorization hold on the attempted amount. This hold is not a charge and will typically be released automatically by your bank within 3 to 5 business days. For more information about authorization holds, please contact your bank or card issuer directly.
6. Billing Information
When placing an order, please ensure that the billing information you provide — including your name, billing address, and payment details — is accurate, current, and complete. Inaccurate billing information is one of the most common causes of payment failures and order delays.
Your billing address must match the address on file with your bank or card issuer. Mismatches between the billing address provided and the one registered with your bank may result in your payment being declined for security reasons.
If you need to update your billing information after placing an order, please contact us immediately at support@novamarketing.site. We will do our best to accommodate any necessary corrections before your order is processed, but we cannot guarantee changes can be made once an order has been confirmed and dispatched.
7. Refunds & Chargebacks
If you are eligible for a refund in accordance with our Return and Refund Policy, all approved refunds will be credited back to your original payment method. Please allow up to 10 business days for the refund to appear in your account after it has been approved and processed on our end. The exact timing may vary depending on your bank or payment provider’s processing times.
If you believe you have been incorrectly charged or have an unresolved billing issue, we strongly encourage you to contact our customer support team directly before initiating a chargeback with your bank. Most billing issues can be resolved quickly and amicably through direct communication with our team, and we are always committed to finding a fair resolution for our customers.
Initiating an unjustified chargeback without first contacting us may result in the suspension or termination of your account and could affect your ability to place future orders with Nova Marketing.
8. Promotional Discounts & Coupon Codes
From time to time, Nova Marketing may offer promotional discounts, coupon codes, or special offers that can be applied at checkout. Discount codes must be entered at the time of checkout and cannot be applied retroactively to completed orders.
Only one discount code or promotion may be applied per order unless otherwise stated. Promotional offers are subject to their own specific terms and conditions, including expiration dates and eligibility requirements, which will be clearly communicated at the time the promotion is launched.
Nova Marketing reserves the right to cancel or void any orders that attempt to exploit promotional codes or discounts in an unauthorized or fraudulent manner.
9. Contact Us
If you have any questions, concerns, or need assistance with a payment-related matter, our friendly customer support team is always ready to help. Please do not hesitate to reach out to us through any of the following channels:
Business Name: Nova Marketing
Phone: +1 229 483 4519
Email: support@novamarketing.site
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 546 James Deal Rd, East Dublin, GA 31027, USA
Website: https://novamarketing.site/
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