Thank you for shopping at Nova Marketing. We are committed to delivering your order safely, securely, and as efficiently as possible. We understand that fast and reliable shipping is an important part of your shopping experience, and we work hard to ensure every order reaches you in perfect condition and within a reasonable timeframe. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.
1. Order Processing & Handling Time
Processing Time: All orders are processed within 1–2 business days after payment has been successfully received and confirmed. Business days are Monday through Friday, excluding federal holidays.
Order Cut-Off Time: Orders placed before 5:00 PM EST (Eastern Standard Time) will begin processing the same business day. Orders placed after 5:00 PM EST will begin processing on the following business day. Orders placed on weekends or public holidays will begin processing on the next available business day.
Order Confirmation: Once your order has been placed, you will receive an automated order confirmation email to the email address provided at checkout. This email confirms that we have received your order and that payment has been processed. Please review your order details carefully upon receipt and contact us immediately at support@novamarketing.site if any information needs to be corrected.
Order Verification: In some cases, additional verification may be required before your order can be processed and dispatched. If this applies to your order, our customer support team will contact you directly. This may slightly extend the processing time, but we will always aim to resolve any verification requirements as quickly as possible.
Please note that processing times may be slightly longer during peak shopping periods such as major sales events, holidays, and promotional campaigns. We appreciate your patience during these times and will always do our best to keep delays to a minimum.
2. Free Shipping on All Orders
At Nova Marketing, we believe that great value should not stop at the product itself. That is why we are proud to offer free standard shipping on every order, with no minimum purchase required.
Free Shipping Eligibility: All orders shipped within the United States qualify for complimentary standard shipping at no additional cost to you, regardless of order size.
How It Works: Free shipping is automatically applied to every order at checkout — no coupon code, minimum spend, or promotional threshold required.
Free Shipping Transit Time: All orders are shipped via our standard shipping service. You will receive full tracking confirmation and the same reliable delivery experience on every order.
We are committed to making free shipping a straightforward and genuinely valuable benefit for every customer, on every order. Any future changes to this policy will be clearly communicated on our website in advance.
3. Shipping Zones & Transit Times
We currently ship within the United States only. All orders are shipped through trusted and reputable carriers including USPS, UPS, and FedEx. The carrier used for your specific order will depend on your delivery destination, package size, and carrier availability at the time of dispatch.
Shipping Cost: $0.00 — free on all orders
Transit Time: 4–6 business days (Monday – Friday)
Estimated Total Delivery Time: 5–8 business days from the date of order placement (processing time plus transit time)
Please note that all shipping times and transit estimates are provided as guidelines only and are not guaranteed. Actual delivery times may vary due to carrier operational delays, weather conditions, high order volumes during peak seasons, or other factors outside of our control. Nova Marketing is not liable for shipping delays caused by third-party carriers or circumstances beyond our reasonable control.
4. Shipment Confirmation & Order Tracking
Once your order has been picked, packed, and handed over to the carrier for shipment, you will receive an automated shipment confirmation email. This email will contain your unique tracking number along with a direct link to the carrier’s tracking portal so you can monitor your delivery in real time.
Please allow 24–48 hours after receiving your shipment confirmation email for tracking information to be activated and updated on the carrier’s website. During this period, the tracking number may show as pending or not yet active — this is completely normal and simply means the carrier has not yet scanned your package into their system.
If you have not received a shipment confirmation email within 3 business days of placing your order, please check your spam or junk folder first. If it is not there, please contact our support team at support@novamarketing.site or call us at +1 229 483 4519 and we will look into the status of your order right away.
5. Delivery Addresses & Restrictions
We ship to a wide range of address types within the United States to make our service as accessible as possible. We currently accept deliveries to the following destinations:
- Residential addresses
- Business addresses
- P.O. Boxes
- APO/FPO/DPO military addresses
Please ensure that the shipping address you provide at checkout is complete, accurate, and up to date. Nova Marketing is not responsible for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete shipping address provided by the customer. If you realize you have entered an incorrect address after placing your order, please contact us immediately at support@novamarketing.site and we will do our best to update it before the order is dispatched. We cannot guarantee address changes once an order has been processed and handed to the carrier.
At this time, we do not offer international shipping. We ship to United States addresses only. We hope to expand our shipping destinations in the future and will update this policy accordingly when that becomes available.
6. Lost, Damaged, or Incorrect Items
We take great care in packaging and dispatching every order, but we understand that issues can occasionally arise during transit. If you experience any of the following issues, please do not hesitate to contact us and we will work quickly to make it right.
Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please first check around your property, with neighbors, and with your local post office or carrier facility. If the package still cannot be located, contact us within 7 days of the marked delivery date and we will investigate the matter with the carrier on your behalf and provide an appropriate resolution.
Damaged Items: If your order arrives with visible damage to the packaging or the product itself, please contact us within 7 days of delivery at support@novamarketing.site. Include your order number and clear photographic evidence of both the damaged packaging and the damaged item. Once our team has reviewed and verified the issue, we will arrange a replacement, refund, or other appropriate resolution in accordance with our Return and Refund Policy.
Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the item received. We will verify the error and send out the correct item as quickly as possible at no additional cost to you.
Return Shipments: For standard returns initiated by the customer, the customer is responsible for any items that are lost or damaged while being returned to us. We strongly recommend using a trackable shipping method when returning items to ensure the safe delivery of your return and to protect yourself in the event of any transit issues.
7. Shipping During Peak Periods & Holidays
During major shopping events such as Black Friday, Cyber Monday, Christmas, and other peak holiday periods, order volumes increase significantly across the entire shipping industry. While we always aim to dispatch orders within our standard 1–2 business day processing window, slight delays may occasionally occur during these periods. Carrier transit times may also be extended during peak seasons.
We recommend placing your orders well in advance of any important dates or deadlines during the holiday season to account for potential delays. We will do our best to communicate any known delays through our website and email communications.
8. Shipping Responsibility & Liability
Once your order has been dispatched and tracking information has been provided, the responsibility for the safe and timely delivery of your order passes to the carrier. Nova Marketing is not liable for delays, losses, or damages that occur after a package has been handed to the carrier. However, we will always do our best to assist you in resolving any shipping issues and will liaise with the carrier on your behalf where necessary.
9. Contact Us
If you have any questions about your shipment, delivery, or anything related to our Shipping Policy, our customer support team is always here to help. Please reach out to us through any of the following channels:
Business Name: Nova Marketing
Phone: +1 229 483 4519
Email: support@novamarketing.site
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 546 James Deal Rd, East Dublin, GA 31027, USA
Website: https://novamarketing.site/
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