Faq

What is Nova Marketing and what do we sell?
Nova Marketing is an online retail store committed to offering a carefully curated selection of premium quality products across a range of categories. We focus on delivering items that combine great design, everyday functionality, and outstanding value. Our goal is to make your shopping experience as easy, enjoyable, and rewarding as possible from start to finish.

How long does it take to process my order?
All orders are processed within 1 to 2 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding public holidays. Orders placed before 5:00 PM EST will begin processing the same business day, while orders placed after 5:00 PM EST will begin processing on the following business day.

How long will it take for my order to arrive?
Once your order has been processed and dispatched, the estimated transit time is 4 to 6 business days. The total estimated delivery time from the date of your order is approximately 5 to 8 business days, accounting for both processing and transit time. Please note that delivery estimates are not guaranteed and may vary due to carrier delays or other factors outside our control.

How do I track my order?
Once your order has been shipped, you will receive an automated shipment confirmation email containing your unique tracking number and a direct link to the carrier’s tracking portal. Please allow 24 to 48 hours after receiving this email for your tracking information to become active and updated on the carrier’s website. If you have not received a confirmation email within 3 business days of your order, please contact our support team.

What payment methods do you accept?
We accept a wide range of secure payment methods including Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, and Venmo. All payments are processed securely through trusted third-party payment providers and must be made in full at the time of purchase. Nova Marketing does not store or have direct access to your complete payment information.

Can I return a product if I am not satisfied?
Absolutely. We accept returns within 30 days of the delivery date. To initiate a return, please contact our support team at support@novamarketing.site within 30 days of receiving your order. Items must be unused, in their original condition, and returned with all original packaging, accessories, and tags intact. Please note that return shipping costs for customer remorse returns are the responsibility of the customer.

What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at support@novamarketing.site. Include your order number and clear photographic evidence of the issue. Once our team has reviewed and verified the matter, we will arrange a replacement, refund, or other appropriate resolution at no additional cost to you.

How long does it take to receive my refund?
Once your returned item has been received and inspected by our team, we will notify you regarding the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 10 business days from the date of approval. Please allow a few additional business days for the funds to reflect in your account depending on your bank or payment provider’s processing times.

Is my personal and payment information safe on your website?
Yes, absolutely. The security of your personal and financial information is our top priority. Our website uses SSL encryption technology to protect all data transmitted between your browser and our website. All payment transactions are processed through PCI DSS compliant third-party payment processors, and Nova Marketing does not store or have direct access to your complete card details. You can always identify a secure connection by the padlock icon in your browser’s address bar.

How can I get in touch with your customer support team?
Our customer support team is available and ready to help you through multiple channels. You can reach us by email at support@novamarketing.site, by phone at +1 229 483 4519. Our business hours for phone and email support are 9:00 AM to 6:00 PM EST, Monday through Friday. We aim to respond to all inquiries as promptly as possible and are always happy to help.

Do you ship to military addresses or P.O. Boxes?
Yes, we do. Nova Marketing ships to a wide range of address types within the United States, including residential addresses, business addresses, P.O. Boxes, and APO/FPO/DPO military addresses. We are proud to serve all of our customers including those serving in the military, and we ensure that every order is packaged and dispatched with the same level of care and attention regardless of the delivery destination.